Important Notice About MacBook Pro Batteries

Apple today (6-20-19) announced a voluntary recall of a limited number of older generation 15-inch MacBook Pro units which contain a battery that may overheat and pose a safety risk. The units were sold primarily between September 2015 and February 2017 and can be identified by their product serial number.

The recall does not affect any other 15-inch MacBook Pro units or other Mac notebooks.

Because customer safety is a top priority, Apple is asking customers to stop using affected 15-inch MacBook Pro units. Customers should visit apple.com/support/15-inch-macbook-pro-battery-recall for details on product eligibility and how to have a battery replaced, free of charge.

To confirm which model you have, choose About This Mac from the Apple menu in the upper-left corner of your screen. If you have “MacBook Pro (Retina, 15-inch, Mid 2015),” enter your computer's serial number on the program page to see if it is eligible for a battery replacement.

Credit: apple.com

Apple Partners With Best Buy For Repair Service

Apple today (6-19-19) announced the completion of a major expansion of its Apple authorized service network. With nearly 1,000 Best Buy stores across the US now providing expert service and repairs for Apple products, customers have even easier and more convenient access to safe and reliable repairs.

“At Apple, we’re dedicated to providing the best customer service in the world,” said Tara Bunch, Apple’s vice president of AppleCare. “If a customer ever needs to repair their products, we want them to feel confident those repairs are done safely and correctly. We’re always looking at how we can reliably expand our network of trained technicians and we’re excited to partner with every Best Buy store so it’s even easier for our customers to find an authorized repair location near them.”

Plus, Best Buy’s Geek Squad has nearly 7,600 newly Apple-certified technicians ready to make same-day iPhone repairs or to service other Apple products.

“We love being there for our customers no matter what their Apple need is, from helping them choose the right device, to offering AppleCare protection and now helping fix their devices,” said Best Buy’s Trish Walker, president of Services. “We’ve always enjoyed a great partnership with Apple and we’re thrilled that, together, we can better serve our customers.”

Apple-certified repairs at an Apple store or an authorized service provider are performed by trained experts who use genuine Apple parts. Every repair is backed by Apple.

In addition to Apple retail stores, there are over 1,800 third-party Apple authorized service providers in the US, all of which are using parts certified for safety, quality and reliability. This is three times as many locations as three years ago, meaning eight out of ten Apple customers will be within 20 minutes of an authorized service provider.

For more information, visit support.apple.com/repair.

Credit: apple.com